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We work hard to earn your trust and future business. A If you receive a defective item, you may return it or ask for a discount. Due to time zones, our reply to your questions may not be immediately.If it's non-workdays, please kindly be patient and wait till Monday. This item is in the category "Business & Industrial\Printing & Graphic Arts\Screen & Specialty Printing\Heat Transfer\Presses". The seller is "wehaveuneed" and is located in this country: US. This item can be shipped to United States.